Frequently asked questions
from our customers
Yes, tenants can also use everHome. Since everHome is wireless, the system can easily be taken with you when you move.
Yes, the everHome CloudBox and most of the sensors and actuators supported by everHome can be easily installed and integrated without any prior technical knowledge. For the installation of flush-mounted devices and tubular motors, we recommend that you hire a specialist (electrician).
everHome is a system for many functional areas: lighting control, shutters, blinds, awnings, heating control, security. Many electrical devices can be easily integrated and controlled with everHome. For more comfort, more security and less energy consumption. EverHome supports sensors and actuators from various manufacturers. everHome makes you manufacturer-independent when choosing sensors / actuators. everHome uses a user-friendly user interface. No programming skills are required.
You can buy the CloudBox in our online shop or from one of our partners.
Yes. An Internet connection is required to set up and use everHome.
The data transmission from the everHome CloudBox to the sensors and actuators takes place via radio. Within the house or apartment, it is advisable to set up the CloudBox on the ground floor. Reinforced concrete ceilings or particularly thick walls have an unfavorable effect on the range, but if you choose a central location for the CloudBox, it usually covers a single-family house. With another CloudBox you can increase the range within a house or apartment. You can then assign each device to the nearest CloudBox.
We are happy to answer your questions through our customer support. Even after the purchase, we won't leave you alone.
You need a CloudBox that connects the devices in your home to the internet. You also need devices as actuators and sensors (see Compatible Products), and a free customer account in the portal for access. A standard router with an Internet connection. A smartphone, tablet (Android or iOS) or a PC with a browser to operate the portal and app. The free everHome app for Android or iOS.
The CloudBox should be set up in a dust-free and dry place without direct sunlight. This location should be as central as possible to the devices to be controlled (sensors and actuators). Avoid remote or radio-shielded rooms or cupboards as the installation location.
1. Plug the supplied network cable into the Ethernet port of the CloudBox and connect it to a free LAN port on your router.
2. Connect the CloudBox to the mains using the supplied USB power supply.
The LED display lights up 'green' after a few seconds. You can now log into the everHome portal with your email address and password. The CloudBox appears under the Devices selection. A detailed description of the installation can be found in the manual.
The CloudBox is ready for operation when the LED lights up continuously 'green'. If the LED lights up 'red' or 'blue', the CloudBox cannot establish a connection to the everHome service. Check your internet connection and your router settings. Red: The CloudBox cannot connect to the home network. Blue: The Cloudbox has received an IP address in the home network, but cannot reach the everHome service on the Internet. Green: The CloudBox is connected to the everHome service. You will find a detailed description of the installation in the manual.
After you have logged in to the everHome portal with your email address and password, you can add a first device under the Devices selection. To do this, select the manufacturer and the model and provide the other required information. You will find a detailed description of the installation in the manual.
The CloudBoxes offered initially differ in terms of the maximum number of sensors and actuators to be used. The CloudBoxes also differ in terms of the manufacturers of sensors and actuators that can be used. If you decide, for example, for the CloudBox 3.0 BASIS and then find out that you would like to use more than 10 sensors / actuators, you can switch to the CloudBox PLUS or PREMIUM at any time. A hardware exchange of the CloudBox is not necessary.
You can install as many CloudBoxes as you want in your house and operate them under one customer account. This makes it possible to wirelessly reach all sensors and actuators even in larger houses. All sensors and actuators are then operated in the portal and the app - regardless of which CloudBox they are switched from.
You can use several CloudBoxes with different locations in one customer account. It is thus possible to reach sensors and actuators on the radio side even in a main apartment and a holiday apartment. All sensors and actuators are then operated in the portal and the app - regardless of which CloudBox they are switched from.
You can install any number of everHome CloudBoxes in your house and operate them under one customer account. This makes it possible to wirelessly reach all sensors and actuators even in larger houses and properties. All sensors and actuators are then operated in the portal and the app - regardless of which CloudBox they are switched from.
All radio remote controls can still be used. Your devices (actuators) are also switched by the CloudBox. However, switching operations of the radio remote control cannot be taken into account when displaying the last activated action for a device. The additional training of radio remote controls is also useful in order to be able to switch the devices if the Internet connection fails.
The easiest way to set up wireless adapter plugs near your PC and the CloudBox. You can then place them at the intended location. Wireless built-in switches usually have to be connected to the power side first, so that they can then be set up in the portal. A laptop or tablet will help you to set up where the device is installed. So you always have an overview of the installation process. Further information on installation can be found in the operating instructions for the device. All wireless built-in switches that are connected directly to the 230 volt power supply via cable must be installed by a specialist. Please also note the installation instructions for the device.
All wireless built-in switches that are connected directly to the 230 volt power supply via cable must be installed by a specialist. Please also note the installation instructions for the device.
The device must have a power supply. To do this, connect the device to a socket (wireless adapter plug) or have a specialist connect it to the power supply (wireless built-in switch, wireless tubular motor). Tips for preparation: Assign a device name when setting up a device in the portal. Before setting up a device, create a room. You can easily assign the set up device to a room and keep track of your devices. Setting up wireless built-in switches: Ideally, use a laptop or tablet to conveniently set up where the device is installed. If you do not have a mobile computer, you can also set it up on the PC. The time between the individual setup steps is usually enough to go to the device and carry out the necessary operations. If necessary, let yourself. help from a second person. Set up first, then install: In the case of wireless built-in switches with complex assembly, you first set up the device in the portal. This makes it easier to operate the device during setup and ensures that the device works properly before it is fully installed. A wireless built-in switch can often also be taught in using the app with a smartphone or tablet, since often only the 'ON' action needs to be carried out.
The device model can be found on the nameplate of the device.
A HomeMatic sensor or actuator saves the address of the CloudBox when it is taught to the CloudBox. Since only one address of a control center can be saved, a HomeMatic sensor or actuator can only be registered on a gateway (CloudBox or CCU). It is therefore not possible to use the HomeMatic CCU or the HomeMatic gateway.
everHome can be operated together with manual wireless blind switches. You can control your tubular motors in the app, the portal and with the radio blind switches.
Do you also have a button in your garage or does the garage door drive have a connection for an external switch? You can use a wireless actuator in addition to the button to control the garage door with everHome.
If you have a button in your garage or if the garage door drive has a button connection, you can connect a wireless actuator there and control the garage door via everHome.
The number of usable sensors and actuators is unlimited with the CloudBox 3.0 PREMIUM. However, the number of sensors and actuators is limited in some CloudBoxes.
Your customer account guarantees secure access to your home - no matter where you are. Your customer account can be reached via the portal. Here you log in with your email address and your password. You can also use your customer account for secure access to your home via the everHome app on smartphones and tablets.
The password must have at least 8 characters.
Your customer account is part of the scope of delivery of the CloudBox. You can use this indefinitely during the life of the CloudBox. There are no additional monthly costs. We plan to offer additional functions in the future (which are not included in the scope of functions at the time of purchase of the CloudBox), for which a monthly usage fee may have to be paid.
You can get the everHome app for Android free of charge in Google Play, for iOS free of charge in the Apple App Store. If the app is installed on your smartphone or tablet, set it up by specifying your customer account (email address and password). Your smartphone or tablet appears under the devices in the everHome portal. Here you can remove it at any time to prevent the smartphone from accessing your home. The everHome app can also be used on the go to control your home. Everywhere and worldwide.
If your home is to become really smart, a smart home must be able to incorporate the presence of the residents of the home. Who is using a switched-on light in the living room when you are not at home? The home mode is suitable for this. This presence function is supported by both Google's Android and Apple's iOS. The operating system registers what is known as a geofence (a geographical position in the form of longitude and latitude) and an associated radius. When entering or leaving the area, any actions can be switched in everHome or the presence of the residents in the home can be recognized.
Since the CloudBox is connected to the Internet via your router, you can control your devices while on the move either with your smartphone, tablet or any PC with an Internet connection. To do this, visit the portal with the browser of the PC and log in or simply use the everHome app to control your devices while on the move. It is not necessary to change the configuration of your router for this.
For security reasons, a previously existing browser session is declared invalid by logging into the customer account in the browser on the portal. This means that no unauthorized person on the browser of a device can abuse your logged-in browser session and trade under your customer account.
The everHome servers are all located in data centers in Germany. This guarantees excellent product and service quality as well as high standards of data protection and security. Your data is securely stored here in accordance with the strict German data protection laws. We only collect, save and process the data that we actually need to provide our services. Of course, we also do not pass on your data to other companies for advertising purposes. When it comes to hosting, especially in connection with cloud computing, there are always concerns that data cannot be completely erased. With everHome you retain control over your data: If you instruct us to delete your customer account, all of your data will be completely removed from our servers.
Please check whether the CloudBox is being supplied with sufficient voltage. If you supply the CloudBox with power via the USB connection of your router (not recommended), please use the supplied USB power supply instead. Check your internet connection. Check that DHCP is enabled on your router.
Your Internet provider disconnects your Internet connection approximately every 24 hours and assigns a new IP address to your router. As a result, the CloudBox briefly loses the connection to the everHome service and has to re-establish it. It is therefore not an error.
If you have used the device before, the device has already been assigned a device address for a radio remote control. Simply reset the radio actuator to the factory settings as described in the operating instructions for the device. If the device with the random code does not receive a device address from the CloudBox during setup, reduce the distance between the device and the CloudBox. The radio range may be restricted due to structural conditions or too great a distance.
Is your request not included?
Our customer support is happy to be there for you.
+49 (0) 2541 9099946